Overview

Refund & Return Policy

At Back2Naturalness, your satisfaction is important to us!

Because our products are personal care items — like soaps, sugar scrubs, moisturizers, and oils — and for the health and safety of all our customers, we cannot accept returns on opened or used items. We hope you understand that once a product has left our hands, it cannot be resold or reused.

That said, we truly care about your experience with our products.
If you are not completely happy with your purchase, please contact us within 7 days of delivery. We will work with you to find a solution. Depending on the situation, we may offer:

A partial refund
Store credit toward your next purchase
Or a replacement item (on a case-by-case basis)

To be eligible for any refund or store credit:

You must reach out to us within 7 days of receiving your order.
Products must be unused, unopened, and in their original condition if a return is being requested.
If an item arrives damaged or incorrect, we will replace it at no extra cost to you — simply send us a photo and a description within 48 hours of delivery.

Please Note:

Due to the handmade nature of our products, slight variations in color, scent, and texture are normal and not considered defects.
Shipping costs are non-refundable.

We are committed to making sure you feel good about your experience with Back2Naturalness. If you have any concerns, please email us at [your email] — we are here to help!

Thank you for supporting our small business and for choosing natural care you can trust. 🌿

Refund and Returns Policy

Overview

Refund & Return Policy

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