⭐ Back2Naturalness Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Back2Naturalness. We want you to feel confident in every purchase. If you are not satisfied with your order, we are here to help.

Return Window

You may request a return within 7 days of receiving your order. After 7 days have passed, we are unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

• The item must be unused.
• The item must be in the same condition you received it.
• The item must be in its original packaging.
• You must provide a receipt, order number, or proof of purchase.

Please contact us before sending any items back.

Non‑Returnable Items

Certain items cannot be returned for safety and hygiene reasons:

• Gift cards
• Downloadable or digital products
• Items marked as “final sale”
• Used personal care products
• Opened skincare, haircare, or soap products
• Any item not in its original condition
• Items damaged due to misuse or customer handling

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

1. Email us at [email protected] within 7 days.
2. Include your order number and a photo of the issue.
3. We will replace the item or issue a refund at no cost to you.

How to Start a Return

To begin a return, please contact us at:

Email: [email protected]

We will provide the correct return address and instructions. Do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected:

1. We will notify you by email.
2. If approved, your refund will be processed to your original payment method.
3. Refunds typically take 3–5 business days to appear, depending on your bank or card issuer.

If your return is not approved, we will notify you with an explanation.

Late or Missing Refunds

If you have not received your refund after 5 business days:

1. Check your bank account again.
2. Contact your bank or credit card company.
3. If you still need assistance, email us at [email protected].

Exchanges

We only replace items that are defective or damaged. If you need an exchange, email us at [email protected].

Return Shipping Costs

• If the return is due to our error (damaged, incorrect item), we cover the return shipping.
• If the return is due to preference or dissatisfaction, the customer is responsible for return shipping costs.

Contact Us

If you have any questions about returns or refunds, please contact us at:

[email protected]

We are happy to help.